Terms & Conditions

1. Sales Contract

1.1 The sales contract is entered into upon the confirmation of the order by e-mail by us to you.
1.2 You are the individual or individuals placing the order (‘you’, ‘your’). You must be 18 years or over to enter into a contract with us. By placing an order with us, you confirm that you are 18 years or over. We supply products for domestic and private use.
1.3 This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither party will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
1.4 We intend to rely upon these purchase terms and conditions and any document expressly referred to in them in relation to the subject matter of any Contract. While we accept responsibility for statements and representations made by ourselves, please make sure you ask for any variations from these terms and conditions to be confirmed in writing.

2. Bespoke Orders

2.1 General
2.1.1 The design and all rights associated with it are owned by Ouibe.
2.1.2 We do not allow the individual who has commissioned the piece to market / sell the product as their own.
2.1.3 Estimates are approximate calculations for the cost of undertaking an order. At no stage is Ouibe liable to uphold an estimate. An estimate of the cost of undertaking the Bespoke Order will be given at any stage that the client requests. The estimate is an approximation of the cost of the job being undertaken and is based upon similar previous jobs and the cost of the precious metals, diamonds and gemstones being used.
2.1.4 We will not be held to this price as the confirmed finished price. A quotation will be issued when the finished design is approved.
2.1.5 Bespoke Orders require a 50% deposit on approval of the design and confirmation of the order. The remaining 50% is paid upon delivery.
2.1.6 All Bespoke Orders are payable by bank transfer only, details of which will be confirmed at point of Order confirmation.
2.1.7 Production and delivery timescale of Bespoke Orders are dependent on complexity of the piece commissioned. We estimate an average time frame of 3-4 weeks from the time final design is approved to delivered item received.

2.2 Supply to us of loose stone(s)/jewellery for Bespoke Orders
2.2.1 When we are supplied loose stone(s) or jewellery by Clients for the purposes of Bespoke Orders in certain instances we will ask for ‘proof of origin’. This protects you and us against unethical and criminal practices. We reserve the right to refuse to proceed with the Bespoke Order if the requisite paperwork is not provided.

2.3 Examination and Assesments
2.3.1 In the event that you wish to commission a Bespoke Order, from a loose diamond or gemstone, we will need to examine the gemstone to determine the correct way to proceed.
2.3.2 If gemstones need to be tested there may be an additional cost. You will be informed of this cost at the earliest convenience.
2.3.3 Ouibe reserves the right to refuse to work with loose diamonds or gemstones (as supplied by the Client).

2.4 Cancellation of Contract
2.4.1 A right of cancellation does not exist with regard to products made according to your specifications, which are personalised or which are not suitable for return due to their nature and/or constitution.

2.5 Returns, Exchange, and Alteration Policy
2.5.1 Ouibe works to the highest standards and we thoroughly examine every order before it is dispatched. Please inspect your order on receipt.
2.5.2 The following items cannot be returned and will be refused if shipped to us for the purpose of a return;
2.5.3 Any Bespoke Orders are non-returnable.
2.5.4 Any alterations wished to be done to a finished product will incur additional fee.